Tracking information from Select Comfort. Anybody else have problems with...

[enduremyworld]

...shipping with your sleep number bed We ordered it on April 27th. On the Thank You Welcome To Select Comfort packet we recieved, it said you would be able to get tracking information within 4 days of purchase. That we would have it within 14 days.
It's been 8 days and all Customer Care can tell me is, "it's sitting on the dock in South Carolina waiting to be picked up by UPS."
This is the answer they have given me since Thursday.
Call me impatient, I don't care.
We have already put a thousand dollar down payment on this four thousand dollar bed, and I just want to know when to expect it.
And ofcourse my husband is driving me batty with complaints about his back hurting. Because we ditched our old mattress the day we bought our sleep number, and pumped up an $80 air mattress to tie us over.
The salesman told us that most people get their beds within 3 to 4 days of placing their order. Tops would be 14 days.
I told the Customer Care people that and ofcourse the story the tell that never happens, and it usually takes 7 to 14 business days.

Grrr... Their website and the documentation we got with this bed doesn't say anything about working days.

So my question is, Is this a normal song and dance with Select Comfort? Have you been told one thing by the salespeople in regards to shipping and not get the same answer from Customer Care?

We even asked if we could pay extra for them to ship it faster, but nope that's not an option. We probably wouldn't be so aggravated if we had been honestly told it would take 14 business days.